Frequently Asked Questions

We understand you may need answers to some important questions, this section has been designed to do that. Please see the most common questions below, if you're unable to find an answer, please contact us.

Common Questions

Simply click on a question below to view the answer.

  1. Can you organise transfers from the airport to the villa and return?
  2. Where do we pick the keys up from for our booked villa?
  3. How do we receive directions to the villa?
  4. What time can we arrive and leave the property?
  5. What happens when I have paid for my holiday?
  6. How much do I have to pay for my holiday and when?
  7. How can I pay for my villa?
  8. Will there be any essentials like tea, coffee or water available in the property.
  9. Can you arrange cots and high chairs for my children?
  10. Is cleaning included in the price and if so how often?
  11. What happens if I cannot come on my holiday will I lose all my money?
  12. Can you arrange car hire?

Answers

Q: Can you organize transfers from the airport to the villa and return?

Yes we have dedicated drivers who will meet you in arrivals with a name board for that personal service. The costs are fixed so from Larnaca airport to the resorts 1 - 4 passengers = €60.00 from 7am to 7pm or €70.00 from 7pm to 7am each way. 5 – 6 passengers = €70.00 from 7am – 7pm and €80.00 from 7pm – 7am each way. This can be booked for you and you would just pay the driver directly.


TOP OF PAGE

Q: Where do we pick the keys up from for our booked villa?

All of the properties which we look after are fitted with a 'key safe' this is a small box located near the front door which has a 4-digit lock. Once you have made a booking you will receive a 'booking confirmation number' the last 4-digits of this number will be your code to enter the villa. This also means you can travel directly to the villa and when you leave just pop the keys back in the safe.


TOP OF PAGE

Q: How do we receive directions to the villa?

We have made everything as easy as possible and all the driving directions can be found on our website. If you bring up the property you have booked and scroll down you will see the 'Google direction' click through button. Click this and the directions will pop up, you can tick the view as map button and can print the directions as well.


TOP OF PAGE

Q: What time can we arrive and leave the property?

Check in time is 4pm and check out time is 11am. You can ask for early or late check in/out if your flight time's demand and we can arrange if there is no same day change over.


TOP OF PAGE

Q: What happens when I have paid for my holiday?

Once payment has been received you will receive a booking confirmation email detailing the villa with address and stating amount of holiday and amount paid. You will also see on the booking confirmation your booking reference number, please note the last 4-digits of this number will be your code for the key safe at the villa.


TOP OF PAGE

Q: How much do I have to pay for my holiday and when?

We have a strict rule on payment that states if you will arrive at the property within 8 weeks of booking then the full balance needs to be paid. If you book for a holiday the following year we would require a 30% deposit with the balance due 8 weeks before arrival.


TOP OF PAGE

Q: How can I pay for my villa?

We have several available payment methods:

  1. Debit card.
  2. Credit card (3% charge for credit cards)
  3. PayPal.
  4. Bank transfer.

TOP OF PAGE

Q: Will there be any essentials like tea, coffee or water available in the property?

Yes, we provide a welcome pack in each of our properties including tea, coffee, sugar, water, jam and bread.


TOP OF PAGE

Q: Can you arrange cots and high chairs for my children?

Yes we can arrange cots, high chairs and even camp beds. The costs for these are as follows:

  1. Cot – 6 EUR per night per week
  2. High Chair – 4 EUR euro per night per week
  3. Camp bed – 8 EUR per night per week

TOP OF PAGE

Q: Is cleaning included in the price and if so how often?

The cleaning is included in the price and if it is a 2 week holiday you have a mid stay refresh clean for free. If you wish to pay for additional cleans this can be arranged from 85 euro's.


TOP OF PAGE

Q: What happens if I cannot come on my holiday will I lose all my money?

We take great care informing our clients of this procedure and we have a dedicated page with all terms and conditions please click here.


TOP OF PAGE

Q: Can you arrange car hire?

Yes we have a great relationship with Car Trawler who sources the best deals daily. We have a tab on the home page titled 'Car Hire' so you can get a quote and book your car online. Once booked you will receive an email explaining where to pick up your car it's as easy as that.


TOP OF PAGE